Returns
Not completely satisfied with your order or changed your mind? No problem. Below you can read how to return a product and which conditions apply.
14-day cooling-off period
As a consumer, you have a 14-day cooling-off period after receiving your order. Within this period, you can let us know that you wish to return one or more products.
Once we have received and inspected your return, we will refund the amount of the returned products via the original payment method. This may take up to 5 working days.
How do I return a product?
- Send an email to [email protected] within 14 days of receiving your order.
- Include your order number and specify which products you would like to return.
- Pack the items carefully in a sturdy box with sufficient protective packaging material.
- Preferably include a copy of your order confirmation or invoice.
- Send the parcel to the return address below.
Return address
Cleanyourride B.V.
Attn. Returns
Van Hallstraat 17
2241 KT Wassenaar
The Netherlands
Return shipping costs
The costs of returning an order are at the customer’s expense.
If you have received an incorrect product, a defective product, or if the return is the result of an error on the part of Cleanyourride, please always contact us first via [email protected]. We will assess the situation and, where applicable, provide a return label or another suitable solution.
Return conditions
To ensure that we can process your return correctly, we ask you to handle the products with care.
- Products must be unused and, where reasonably possible, returned in their original packaging.
- Seals and closures on coatings, liquids, bottles and containers must not be broken where this is necessary due to the nature of the product.
- Microfibre cloths, applicators, polishing pads and similar products must be unused and unwashed and must not have come into contact with liquids, polishing compounds or chemicals.
- Products must be returned complete, including any accessories and parts supplied with them.
- Always use suitable and sturdy packaging to prevent damage during return transport.
Cleanyourride B.V. is not responsible for damage or loss during return transport. We therefore recommend packing the parcel carefully and preferably sending it with Track & Trace.
Received a damaged parcel?
Always check your parcel for visible damage when it is delivered.
If the box is seriously damaged upon delivery, please report this directly to the carrier where possible. If you have already accepted the parcel and then discover damage to the packaging or product, please contact us as soon as possible via [email protected].
Please include clear photographs with your report. This allows us to assess the damage more quickly and, where necessary, submit a claim to the carrier.
We kindly ask you to provide:
- A photo of the entire parcel.
- A photo clearly showing the shipping label.
- A clear photo of the damage to the outside of the box.
- A photo of the opened parcel showing the contents and internal packaging.
- A photo of the protective and filling materials used.
- A photo showing the complete damaged product.
- A close-up photo of the specific damage to the product.
Please report transport damage preferably within 5 days of receiving your order and keep the shipping box and all packaging materials until the claim has been fully processed.
Refunds
Once we have received your return, we will inspect the returned products. If the return meets the applicable return conditions, the purchase amount of the accepted returned products will be refunded via the original payment method within a maximum of 5 working days.
For a partial return, we will only refund the purchase price of the returned products.
If the entire order is returned and shipping costs were charged on the original order, the standard shipping costs of the original order will also be refunded. If the order was shipped free of charge, there are no original shipping costs to refund.
The cost of returning the order to Cleanyourride remains at the customer’s expense, unless the return is the result of an error on the part of Cleanyourride.
If a product has been used, damaged, returned incomplete or handled beyond what is necessary to assess the product, a reduction in value may apply. This reduction may be deducted from the amount to be refunded.